Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $75 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Apply online today to make The Heights home. You may also stop in the office for a paper application during business hours.
Which utilities do I pay?
A resident is responsible for water/sewer, trash, electricity, and gas.
What is the security deposit?
Security deposits will vary depending on qualifying criteria.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a 10% late fee is assessed on the 4th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $250 pet fee. Monthly pet rent is $30 per dog and $30 per cat. Breed restrictions and weight limits apply, please contact the office. Review our full pet policy.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Xfinity is our community cable and Internet provider.
Can I grill in the community?
No grills are allowed in the community.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out of your apartment after hours, you will need to contact a locksmith. Maintenance cannot do lock outs after hours.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Love this complex, the management team is amazing.- Anonymous
I've been in the Heights since February. Move in was easy and quick, all of the staff kept in touch and were very friendly.- Anonymous
The new management company for this complex has been really wonderful to work with and has made the move-in process an easy one. Thank you especially to Lee Ann and Trish for all of their help and support. They are very responsive and kind. Additionally, the newly renovated apartments are great with new granite countertops, laminate wood floors, new carpet, new cabinetry, full size washer/dryer, etc. We are really enjoying the fine furnishings and the quiet nature of this community!- Anonymous
Thank you for the great urgency and timely support!!- Anonymous
This is a great place to live. I- Anonymous
5 Star Review: Very lovely place! I love the layouts and format of the apartment I viewed. I would recommend for anyone that lives alone or a mate to stay here. The amenities match the price I’d say.- Google Review
5 Star Review: I have lived here for several months now and I have to say I love this apartment. The office staff is very helpful and accommodating. I love how peace full and quite it is here. I can say I have found my forever home as I am not looking to move any time soon. Not only is the office friendly and helpful the maintenance staff is also very friendly and they are prompt when it comes to any issues in my apartment (which I caused).- Google Review